Mystery Shopping Services

As business owner, there are times that you ask yourself

  • Are the services that we proudly market “as brand”, actually provided to our guests?
  • Is the turnover of guest from a certain market,country and areas reducing?
  • Is my cash handling at Food and Beverage outlets secure?
  • Are my guest checks being played?
  • Could there be other financial loss or shortage, be it in purchasing or front office or spa?
  • Why are my staff not performing to satisfaction? Are they motivated or not?

At Rosak Consult, we recognize that all of these are very valid concerns and have created a two-step breakdown for addressing them individually

  • Mystery shopping for improving internal processes
  • Mystery shopping for improving guest experience

Once commissioned and depending on your need, Rosak Consult will send a mystery shopper disguised as a guest, who will evaluate your services, operation and delivery. An invisible auditor,but with the eyes and ears of a guest.

His or her visit may last from half a day to a three (3) days stay using all your services and facilities depending on the need of the project. The identity of this auditor at this point of time is only known to the Rosak Consult team and the General Manager or Owner.

On the day of his or her departure and completion of audit, this shopper will reveal himself or herself to your leadership team contacting first the General Manager or Owner and the same day meeting with the Executive Management team providing them with an initial synopsis to help close immediate areas of leakage.

Our professional team of consultants will then analyze the data collected by the auditor, and in due time, present to your management team a detailed report with recommendations.