Customer Service Training

Rosak has professionals that deliver personal service that is genuine, warm, and unobtrusive. We tailor our programs to meet the specific challenges and demands you and your staff face every day. In these sessions, your staff will learn various aspects of great customer service, including anticipating needs, exceeding expectations, empowering employees, creating a trans-organizational level of service, making customers feel understood and appreciated, and turning challenges into opportunities.

Our sessions will spark energy and engagement on your team and your customers will be excited and energized as a result. It is a genuine win-win for your staff and your customers.

Our Customer Service Training consist of topics such as:

Consistency And Professionalism

Building A Culture Of Responsibility And Empowerment

Everyone Is A Salesperson

Exceeding Customer Expectations

Hospitality From The Heart

One-Stop Shopping


Effective Communication

Hospitality Target Trainings

Through on-the-job coaching and in off-the-job training, Rosak energizes hospitality staff to provide exceptional guest service. Our experts—all experienced in the industry—deliver a wide array of high-energy programs that focus on the development of guest-driven technical and service strategies. In addition to Customer Service training, our hospitality programs are ideal for all aspects of your operation, including training for food and beverage, front office, and housekeeping personnel.

Food And Beverage Training

These trainings are ideal for line staff who work in the front or heart of the house. We offer a broad selection of programs centered on the philosophy of “service through the guests‘ eyes.”

Housekeeping Training

These programs increase awareness of the technical aspects of being a professional Room Attendant, while also reconfirming the importance of insuring guest satisfaction and providing personal service.

Front Office Training

These high-energy programs, designed for all levels of front office and rooms division staff, focus on the development of guest-driven technical and service strategies.